Material : Purple Clay
Color: Natural Clay
Material : Purple Clay
Color: Natural Clay
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parcel arrived fast kettle good cover well fitted only have smell probably in clay
Kettle arrived broken. Contacted me to go New. The have not experienced. The appearance is the same as the photo. Recommend.
Sent another Light not on advertising.
Kettle yakіsny Garneau pack, posilka yshla Dovgy, bilja 60 dnіv
Tea after the picture! Cover is a perfect fit. The Seller to communicate quickly. Extended protection for a month. To send the new order, but Thank God, all came, even though the order only track in Nov. Thank you, for human relations!
Lovely teapot, high quality package, fast logistics, supplier recommend definitely
Super Fast shipping Kettle gorgeous Thank you
Cute miniature teapot. Packaging. Fast shipping moskvu. Now special preparation for operation (see on YouTube).
Shipping to Moscow Region 28 days. Consistent with the track. All is super, the second. THE first pitched the cap. Recommend!
Kettle less than the stated, no more than 350 ml.
Seller sociable and responsive. Shipping took just over two months, packaging no comments. The kettle in the description, carefully made, no Burr, fences, cap is great. The Only negative-there is quite a strong smell of clay, which, I hope, will soon wear off.
Goods come back the money
Item lost. Had to open dispute.
Have a small flaw to spout but remains still a good product, beautiful and with an excellent value for money. I ordered the 26-12-2018 and came on 8-1-2019, was very fast.
Thank You very much. Delivery fast.
A good tea. Packed safely.