We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are great, but they are only the size of a nickel
Parcel not come. Money back.
The balm asterisk, only slightly different color
Cool ointment good smell not star fast shipping. Thank you
Parcel has not arrived, but the money back
Goods arrived, but a money back, but it would be balzamchik)
Smell nice. Is not in use, but let it be… Come well packed bags easy to the post office.
World you! as order прешолUC946236020MY time, create one report and took photos, registered товарочная parcel 98279758774755 order preshlos and going for a long товарская parcel with 2019-01-21 05:39. the Kazpost received goods in 17.02.2019. 11:25 preshlos SMS uvidomleniya on smartphone, but before пребытием product was call the number, and the order was to create one of the smart phone. the item was looking at, and from the app AliExpress tracking, and went to the КазПочтy and received your goods from AliExpress. ointment to look good zdelano and vygledit good goods light, but in the area a little pungent smell There are medications, but not much smell. how much it will last, hope izpolzovat and cure body. IN real life not работеспособность drugs, not изпользовал as check rabotasposobnost, I unsubscribe once can. prodovtsa recommend the 100%, delivers goods on time and items such as a good looking packed properly and inside содержимости was well packed, and no wealth. and Thank You for the article. thank You very much!
Thanks to the store. Balm has more mild odor, but very similar to the old "Star". Easy to open.
P. It's not tested, smells like.
Fast shipping. One month (put in your inbox) is not probyvala.
Shipping 2 months! Before also took a balm! Really helps-husband did massage on back with this balm! Recommend to buy! Thank you very much!!! Size slightly smaller than normal stars!)
The Smell of course is different from our stars, but overall it seems. In not tried. Seller Thank you)
Going 43 days, but it's!
Good for the money
Excellent store! Great product! Valuable comes out!
The Order was more than a month. Balm in terms of the same as asterisk, but the quality is much better and smell nicer. Suggest to order!
Goods come slightly dented. The classic stars by the absence of smell
Come with sooooo long delay, almost 4 months gone!!!
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!