SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of All Pro Box (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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US Dollar ($)
yet to use to test it's workability
Works) Corresponds to the description. Delivery to kiev 1 month.
excelente
Thank You, come charging for 20 days, the delivery is no problem, there is no way, came before the phone)
Excellent!!!
Redmi note 4x not charging. Try to buy a receiver. Can work
Works, light is enoying during the night
Article conforme à la description. Thanks from France
Only works on PC, normal charging do not pull
There is the only cable plug
It 'S for two months in Rostov-oblast.Prodavets, running to shine, that look more
It took a little, But tried it and it works as it should
Not very reliable. Sometimes breaks the Charging. (without Base)
My DOOGEE S60 Lite charges slowly but surely! During the night the Hundred percent. While working, I'm satisfied, we'll see.
LED charging can not check because it turned out that redmi 5 ksiomi does not support the charge
Works well, it was well packed, it's PE of about a month
Works well with the doogee S60, even if the phone is heated
Cool
If the battery is very big, 5500 or more, is slow. Working properly and in my case is not heated too.
I didn't received the package but the company was very concerned
In the rostov region came for 2 weeks, works perfectly, charges quickly, but this is a merit block, which by the way is not included, i use my own
looking good.
Seems to work
A little longer than the white was delivered, although ordered at the same time. The rest-as in the description, quickly charges the phone without a cover for 40-50 minutes, even in silicone-all night. I take the 3rd as a gift. Decent quality for this price!
Quality is good!