SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of All Pro Box (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful & fast delivery.....
Need to wait but it's worth it. Very Beautiful
I love it
i love the product. came exactly like the photo.
Great as in description
Rotai nedaudz asas lazy. Krāsas UN spilgtums atbilst aprakstam. Atnāca divu nedēļu laikā.
Nice thank you
Beautiful jewelry, corresponds to the price.
Nice goods, like it very much.
Absolutely the same. Package with decoration came quickly enough. Thank you
In the pic the colors look bright but in real it looks very light otherwise it was good
By a for-price c just as it takes
Delivery to Chisinau (Republic of Moldova) was in a one month. Beautiful jewerly but quality 50/50.
Good decoration.
Cute little thing… Good quality.
It´s very beautiful and like the image.
Necklace to match the description. Very karasivo and elegant! Thanks to the store. Very long service, extended.
Had a dispute, so the premise was not necessary. Yesterday received. Dispute canceled. For a long time about walking my package wrapped. Decoration very koasivoe!!!
Thank You Very Much!
didn't receive it. got money refunded
I like it
Very beautiful. Teşekkürler
Beautiful delicate necklace. Seller sociable.
Very beautiful jewelry. Enough fast shipping. Thank you.
Ordered 25.11.2018, received 14.02.2019G. In Ташкенте, packed in pupyrchatoy transport did not hurt the track in China, did not communicate, to order the Узбекистану write in телеграм @ grandshoppinguz 25.11.2018 йилда буюртма килдим, Тошкентда 14.02.2019 йилда олдим, пакетга уралган, йулда шикастланмаган, track Хитойда кузатилди, сотувчи билан езишмадим, Узбекистон буйича буюртма оламан, телеграмда @ grandshoppinguz ha езин