SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of All Pro Box (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came perfectly. Loved that!
Good. Delivery fast
SUPER!!! For gift-great! THANK YOU
Красивопришло fast, SAFE))) + The podorok stand glass
Very beautiful mugs, without damaging it, well packed, each circle in a separate box, all wrapped with several layers of film, spoon, Each in a bag and wipes circles, also each individually wrapped. the glass is thick, that pleases, enamel beautiful, handle is comfortable to hold, are like, but somehow did not develop, the price is very expensive, TOS coupon order, the store does not send, and then прм developed, and price is excellent and coupon Ali and very clever salesman. so recommend a 100%. AND shipping fast.
Суперкружка. Красиваяложка. Розоваяподставка
Cup beautiful. Well packed, all together. Small gifts. Thank you
Mug beautiful. But the pen of Tea heated. Excellent packaging.
All perfect. Shipping to door company SDEK. Prodovets fellow
Very beautiful cup with a spoon, looks very expensive! I was ecstatic! Order came very quickly.
The cup is lovely, all beautiful, all good, great-packed Thank you
Mug cool. Bring home the courier. After ordering 3 weeks. In the order specified the store about the spoon (it was important that will come with a flower or not). Seller answer that with a flower. And this came, for which he had great thanks. Put the silicone stand at present. For this is a thank you. Took the gift, now want to own.
The picture, spoon with purple tip. Actually with blue. AND it's not quite matched mug. But in general.
Beautiful !!!!.
Cute cup. Packed securely. Small silicone cloth came in handy :)
Super beauty not describable, feel like a queen, good quality, packaging, Super Durable, store very responsible packed so that not, under any circumstances, on the road will not break. Shipping to your home, the courier. Korochn I loved it, would recommend goods and of course seller. Yes, by the way, first ordered the cup with ложкими where the end was каменем, and then saw with flower, asked poodavtsa put spoons with flower, is fulfilled, UMNICHKA. TEN STAR
Cool!!! As the picture
very beautiful cups. very elegant and sophisticated.
Thanks
Beautiful. Recommend
Good mug. But very long service.
Very beautiful and refined. AND drink it looks very appetizing. I am very happy. Thank You Very Much.
Mug super. Delivery .. Thank you for the gift and good service.
Seller is very much. Accurate and very competent work. Shop at the store first and very happy with the service. Shipping Peter 2,5 weeks. Full disclosure on site. Attractive price. Excellent packing. Parcel brought home the courier company CDEK. Seller put from Silicone for each cup. Thank You for the great service and attention to the buyer! Excellent! 5 stars without a doubt!
Super!!! Fast delivery, quality Super gift podstavochki! I am very happy!