SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of All Pro Box (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Indian Rupee (Rs.)
Japanese Yen (¥)
US Dollar ($)
Very fast delivery. Recommend product consistent with the description.
Cute and fluffy. But the body stuffings are crooked a bit. But fine! Too cute! Thanks
Perfect! Very fast shipping.
Rabbit consistent with the description. Recommend store. Bunny otrzymałam two weeks after the order
Perfect
Cute
Really I recommend sing wholeheartedly. First FAST shipment and second super store. Oby such more :)
Super kroliczek, very mieciutki. Identical as effik :) This ktory dostalam has one brewke roughly but this szczegol. Cool pomysl gift for toddler :)
Super, polecam
Beautiful and soft it is a very nice critter
Very nice... Material perfect... Thank you...
great! sweet
I order not the first time, what a cute toy! Quality at height, fast delivery!
Rabbit super. Soft, neatly stitched. Will be ordered all sizes) Thank you.
It's beautiful and sweet. Very fast shipping to Poland. Reccomend
Polecam
ok
Good store
Super, very fast doszla przysylka in 7 days :) all perfectly .. :)
Ordered 13.01 came in 07.02. A product. The toy is very soft, sweet and odorless. I am very happy, thank you, recommend)
Very fast delivery. All like in description.
Exellent
Beautiful plush rabbit, very soft and nice to touch. Super fast delivery, I'm imprresed! Good store!
Very nice stuffed animals przytulaki. Comfortable to touch, safe to play. Evoke smile face baby.
Bunny fits the description, it is super soft. Baby Happy