We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice smell, hope this works
thanks
Thank You Very Much! We will try
this cream really worked on my skin! nothing has ever really worked but this cream did! i love my skin! THANK YOU.
Where it was years 3 back? I have a delight, helps instantly and visible results from the first!!
Super. Definitely recommend!!!
Cream so-so
Product long went to Kazakhstan! Finally got his order, then try to accomplish your goal!
The store was pending from the purchase and extended protection
Cream geladinho. Looks Q reduces really acne but need use some more days.
Shipping a little more than 2 weeks. Fits the description
Goods shipped quickly, 3 months went, store wrote, that is about to be, but the goods have not arrived. Money back, in principle, satisfied that back, but some sediment was bad, although and understand that the seller do with
Up To 163 of the region for 62 days. The dispute was opened. But nothing happened… Later otpishu, cures)
Very good furniture service
Good cream for a second time. Reduces The pores. AT this time was a long shipping
Just like in the description. Cream nice smell, the skin is nice chill, use the fifth day, the result is no, skin does not contract.
very good
Help in dealing with acne and acne post
Received the parcel quickly-Minsk for 3 weeks. Use the third day, nothing supernatural is not noticed, but gradually his business does. Smell nice, after applying the feel the chill) moisturizes, and at the same time dries minutes after 15) recommend) Think will order again
Very good product works.