SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of All Pro Box (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Doll liked, cool, soft. For small children the most it! True daughter has not yet been impressed, but we are still early (bought in advance). The doll washed, although there were no complaints about the quality, the washing survived. Delivery to moscow about 2.5-3 weeks. In a word, i recommend to everyone. Buy, you will not regret! Seller thanks!
It's cool. Very cute little doll. daughter happy, bought a second time from this store. Super 14 days and she Sevastopol.
cute doll
I'm very satisfied
Cute doll and shipping fast. Wash and will give Doche.
VERY NICE AND WELL FINISHED
Rode in Komi 14 days. The quality is excellent.
As last time order on top. Delivery. 2 weeks. Ha happy. Clever
Very cute like the picture, very small
Doll a second time, the last grand daughter girlfriend (2 years) was enthusiastic, visible, it is age for a cute stuffed toys, now grown up another girl from a relative, Hope, will like it too. sent very quickly, for 18 days before the county. region, thank you, good luck and prosperity!
Very beautiful doll. Arrived fast as always. Thank you.
Very cute
Come with 1 month in Brazil, am satisfied!
Very cool szacianki, my córce immediately the spodobały. Only minus the "kudlące" the hair.
The shipping was super fast and the arrival TB in 8 days and beautiful as describes will even order more
Happy with Purchase, but dolls are smaller than I thought for the price I paid.
Expensive for a doll. Took over 340 p. Sewn crooked.
Instant delivery. Cute little doll.
Cute little doll
Doll excellent, daughter very like! Incredibly fast delivery! Ordered 16 Aug 21 Aug already was in Russia, Vnukovo, mail arrived 25.
perfect like other. fast and good communication.
very beautiful and good doll. all like in description.
quality is good, satisfied with the baby
such for especially good doll,
thank you! very fast! dress super!