We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dragon pot is really good ... Love the design and reached me safely. Thank you so much store.
It's really small for a teapot.
Very good tea pot. It is light and comfortable to use.
It packed so well, and it is so beautiful!!! I LOVE it a lot. It supposed to be a gift but now I want to keep it for myself. Thank you so much!!
Ordered kettle 210 ml. Real capacity 150 ml, SO 4 stars. Otherwise all good. Packed safely. Shipping Sdekom. SDEK slightly опечалили-грозились deliver a week, up to 17 oct, and themselves lost parcel Urumchi, then realized it, sorry (SORRY-surprised) and taken to the point of delivery to 30 Oct. In view of the fact that order did much in advance and apology СДЕКа-gave me this time. Wonderful gift for tea lovers.
Delivery fast, came in a foam box. Interesting design, nose slightly dripping, but can be adjust. Good for the money
Goods come quickly to Irkutsk region. It looks nice. The Product does not match the amount of! Measured capacity. Includes a total of 200 ml of water. Very small teapot.
Kettle is great!!! it is used. lightweight, beautiful, high quality. recommend store and goods. 10☆☆☆☆☆☆☆